IRS Seeks to Develop New Web-Based Measurement Indicators for IRS.gov
نویسنده
چکیده
In 1996, the IRS created and implemented its own website—irs.gov—to allow taxpayers easy access to IRS information and resources at their own convenience. Since the site’s inception, the IRS has relied on web analytics to assess the site’s usefulness and to make improvements to enhance the customers’ experiences and satisfaction. Serving customers and improving customer satisfaction within the diverse customer base of the IRS is a difficult task, but one to which the IRS is fully committed.
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